Welcome to Vi Luxus. These Terms of Service outline the guidelines for using our website and purchasing our jewellery — created with care, transparency, and your trust in mind.

By accessing our website or placing an order with us, you agree to the terms outlined below. We encourage you to read them carefully, and if you have any questions, our team is always here to help.

1. Our Products

All Vi Luxus jewellery is crafted with care and intention. Due to the handmade and often bespoke nature of our pieces, slight variations may occur — we believe this is part of their charm and individuality. While we do our best to ensure all descriptions and images are accurate, we cannot guarantee exact colour representation across all screens.

2. Orders & Availability

When you place an order with us, you will receive a confirmation email acknowledging your purchase. In rare cases, if an item becomes unavailable or if we’re unable to fulfil your request, we will contact you promptly to offer a suitable alternative or issue a full refund.

3. Pricing & Payment

All prices are listed in GBP and include applicable taxes unless otherwise stated. We reserve the right to update pricing at any time. Payment is required in full at the time of purchase via our secure payment gateway.

4. Cancellations & Refunds

We offer refunds on eligible items within 30 days of delivery. Please refer to our Refund Policy for full details. Bespoke or
personalised pieces are non-refundable due to their custom nature.

5. Intellectual Property

All content on this site — including images, text, and designs — is the property of Vi Luxus and may not be copied, reproduced, or used without prior written permission.

6. Your Use of Our Site

You agree to use our website for lawful purposes only and in a way that does not infringe upon the rights or restrict the use of the site for others.

7. Limitation of Liability

While we take every care to ensure the highest standards, Vi Luxus will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, to the extent permitted by law.

8. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted here, and continued use of our site implies acceptance of those updates.

If you have any questions about these terms, please reach out to us at hello@viluxus.com — we’re always happy to clarify or assist.

Vi Luxus — Jewellery with Integrity at Every Step.